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| TERMS & CONDITIONS |
1
The policy governing the use of this website and purchase and/or
hire-purchase, lease of goods is mentioned hereunder. These terms
and conditions apply to all orders received by Software Shop Limited
online or offline |
2
This website is jointly managed, owned and operated by Business
Rentals Limited and Software Shop Limited |
3
With regard to consumer protection, all purchases made by individuals
and for personal use are covered by the Consumer Guarantees Act
1993 applicable in New Zealand. Purchases made by businesses or
for the purpose of commercial use are covered by the Sale of Goods
Act 1908 applicable in New Zealand and not by the Consumer Guarantee's
Act 1993 |
4
The Standard Policy of the Commonwealth Government of New Zealand
and prevailing laws will be followed in all matters related to privacy.
Customer details will never be disclosed to any third party unless
enforced by law |
5
Many of the products that we sell are promotional products, sold at low-margin,
at cost or even below cost price.
Such products are available for purchase by New Zealanders not
engaged in similar trade as ourselves.
In order to be able to continue to offer many of our products at
promotional prices to common New Zealanders, we do not want competing
retailers to buy low margin items or promotional items from us for
in-house use or for onselling. We believe that common New Zealanders
should benefit from our prices and not a competing retailer.
In general Items for sale on our website are intended for end user
customer(s) only. These items are not available for purchases by
individuals or organisations engaged in similar trade.
If you are a competing retailer or connected or related to one
or you are engaged in similar trade, please do not shop with us.
In other words, if you are a competing retailer or connected or
related to one or you are engaged in similar trade please do not
buy place your order in our system. Any such attempt would be considered
an abuse of our terms and in such an event Digital Shop reserves
the right to take action or actions as deemed fit and proper at
its sole discretion.
We reserve the right not to accept or ship
any order which we believe is from someone who is connected with
any competing retailer or is engaged in similar trade.
Please note
that purchases for trading purposes will be allowed if and only
if you are an approved business partner and have a prior business
partnership agreement with us (in writing) or the item you are purchasing
has been pre approved in writing by us for purchase by a retailer. |
6
Goods displayed on this website and sold
by Digital Shop are well known international brands - products
manufactured by multinational corporations and distributed in
New Zealand by bonafide & accredited distributors and in almost
all cases the goods are covered by the manufacturer's warranty.
Please contact the manufacturer if you have any questions or doubts.
Digital Shop will honour all warranties provided by the respective
product manufacturers as applicable in New Zealand. The first
step to claim relief under warranty is to lodge a complaint. Once
the fault has been identified- the manufacturer will either repair
or replace the item within a reasonable period of time. The decision
to repair or replace will in all cases be decided at the sole
discretion of the manufacturer or its agents. In the event a product
cannot be repaired and the model has been made obsolete or superceded
by another model, the manufacturer or distributor reserves the
right to replace the faulty product with another model of similar
functionality. The manufacturer's and/or the distributor's terms
& conditions of warranty will apply in all cases. Customers have
the option to contact the manufacturer directly or us (Digital
Shop) for warranty issues. Please do not return any goods without
an RA (Return Authorisation) number issued by us. Returned products
without an RA number is not acceptable. |
7
Unless otherwise agreed in writing you will
need to pay us within 24 hours of placing any order with us. Failure
to do so may result in cancellation of the order at our sole discretion.
Payment may be made by Cheque, Credit Card, Cash or Telegraphic
Transfer. Orders will be processed only after receiving the buyer's
cheque or proof of payment by Credit Card or Telegraphic transfer
into the bank account of Software Shop Limited. PRODUCT PRICES:
Cash and Credit Card prices for products are shown in seperate
columns in the product pages. Cash price applies to: Cheques,
Internet Banking Payment & Cash. Cash price shown includes a 2%
cash discount. There is no cash discount available for credit
card payments. So if you are buying with your credit card you
will be paying more for the same item. We are able to provide
cash discount for cash purchases as we do not have to pay credit
card transaction fees to our banks. There are no such fees for
cash, cheque or internet banking payments. Prices are subject
to change without notice. The price listed at the time of placement
of order will apply in all cases provided the price shown was
not an error. So if the price drops after you have placed your
order we will not be in a position to offer you the new price.
Similarly, you dont have to pay more if the price increases after
you have placed an order. To get your product at the listed price
please place your order. Please remember that you will need to
pay us within 24 hours of placing any order with us and your order
will be processed only after your funds are cleared into our account.
Orders are accepted subject to our terms and conditions, availability
of stock etc. Payment by Internet Banking: Payment by Internet
Bank Transfer is the easiest, quickest and cheapest method of
payment. It is the most secured method of payment available as
payments are transferred from one bank account to another within
New Zealand. It is by far the most secure method of payment when
you shop online and buy from a New Zealand based business How
To: Log on to your Bank Website. All Banks in New Zealand provide
Internet Banking facility. Set Software Shop Limited as a Bill
Payee. Type in the exact amount to be paid and a small note as
to what the payment is for. For example if the payment is for
Macromedia Dreamweaver Software type : MACROMEDIA DREAMWEAVER
MX (WINDOWS). Click Submit and Confirm. Thats all! Once Software
Shop Ltd is set up as a bill payee in your account, the next time
you buy any item from us the process is even easier. Just select
us from the drop down list and type in the amount. It works like
breeze. |
8
Place your order online through this website.
Please tick the appropriate payment mode. Currently we accept
three forms of payment: (1) Cheque (2) Cash (3) Telegraphic transfer
(4) Credit Card. If you choose to pay by cheque, please provide
your cheque number along with other details as mentioned on the
online Order Form and post us your cheque. If you choose to pay
by telegraphic transfer please send us a copy of the bank receipt
by fax or email. Remember, you cannot submit the order form unless
all the required fields are filled in. Please note that the quickest
way to transfer funds is pay into our bank account using internet
banking facilities. Please provide a valid New Zealand landline
number for all orders. GST Number: 83 - 463 - 899 Cheques must
be send to: Software Shop Limited , Auckland. Address: 11 Alton
Terrace, Pakuranga, Auckland, NZ. Phone: (09)5773010. Fascimile:
(09)5773020 Direct Credit Payment(s) must be made to: Software
Shop Limited Our Bank Details: Bank of New Zealand Branch: Birkenhead
Account Number: 02-0112-0000398-000 |
9
To place an order over the phone call us
at (09)5773010 with the following order details: (1) Product no.
(2) Model no. (3) Quantity (4) Name, delivery address and contact
phone no.(5) Payment mode. If you choose to pay by cheque, please
provide your cheque number and post your cheque to us. Your order
will be implemented once we receive your cheque or proof of telegraphic
transfer or payment by internet banking. GST is charged on New
Zealand sales only at the rate of 12.5%. Please provide a New
Zealand landline number for all orders. |
10
Goods in stock: It is our endeavour to dispatch
goods within 24 hours of receipt of payment for an order (if stocks
are available). Please note that all delivery times are estimates
and not guaranteed due to factors beyond our control. Please provide
a valid New Zealand landline number for all orders. Goods not
in Stock: If we are unable to supply any item due to shortage
of stock or reasons beyond our control, we promise to keep you
updated about the status of your order. Please note that goods
not in stock at the time of placement of order will be supplied
when they are available. We cannot guarantee any supply date for
items not in stock as it is not in our control. Customers have
the option to cancel any order without penalty before an item
is shipped. Prices: Prices are valid while stocks last. Part Orders:
Often customers place orders for more than one item. In cases
where the order includes multiple items and one part of the order
is fulfilled, customers have the option to cancel that part of
the order which has not been fulfilled due to shortage of supply.
Please note that items supplied as part of an order cannot be
returned once the packaging is opened or the product used. Standard
manufacturer's warranty will apply if the product is faulty. Back
Orders: Customers can place back-orders for items not currently
in stock with the supplier. Please note that occassionally a supplier
may refuse to accept back orders if the product is being superceded
by a new model. Customers have the option to cancel their order
for items not in stock provided that such item(s) are not being
imported specifically for that particular customer. Special items
not normally imported, available or sold in NZ fall under this
category. |
11
Shipping is Free for orders over NZ$500 (cash
price) (provided the item is not a bulk freight item). In all
other cases where the total value of an order is below NZ$500
(cash price) a $10 DELIVERY SURCHARGE will apply on top of the
item value for delivery anywhere in New Zealand. ZERO DELIVERY
COST: There is no shipping cost involved if you pick up the item
from the respective distributor's warehouse in New Zealand regardless
the value of the order and whether or not the item is bulk freight
item.. Bulk Freight Items: In general, items more than 25 KG by
weight or 0.054 Cubic Metres by volume (outside packaging) or
items which are very long are bulk freight items. Normal couriers
refuse to ship such items and therefore have to be shipped by
special bulk freight couriers. Some examples of bulk freight products:
large monitors and televisions, large printers, projector screens,
wide paper rolls etc. Shipping costs for bulk freight items are
provided on case by case basis depending on the size and weight
of the item, rates of the carrier and its destination. Please
note that a customer will be made aware of the shipping costs
involved in all cases before an order is processed where bulk
freight charges are involved. Items will be shipped on bulk freight
couriers if and only if the customer accepts and agrees to the
costs. In other words there will be no nasty surprises. SUPPLIER
WAREHOUSES |
. 12
Goods found damaged/opened on arrival must
be REFUSED. Please do not accept the package or open the original
packaging. |
13
Please check that you have received the correct
product before opening the product packaging. If you have been
shipped the wrong product we will accept the return at our cost
as long as you have not opened the original product packaging.
Please read the model number and/or product description before
opening the package. If you have opened the product packaging
we cannot accept return unless it is faulty. |
14
Yes, we do accept return of goods should
you wish to cancel your order after the goods have been delivered
to you. However, please note that strict conditions apply. 1.
Goods must be returned within 7 days to us. (2) The packaging
MUST NOT be opened. If you open the packaging, the goods cannot
be returned. (3) Cost for transportation will be subtracted from
amount payable to you. (4) Certain products cannot be returned
eg licenced software (5) In all cases, the policies of the distributor
or manufacurer will apply (6) Handling cost amounting to 20% of
the cost of the goods will be deducted. Please do not return any
goods without an RA (Return Authorisation) number issued by us.
Returned products without an RA number is not acceptable. Please
note that we are not a "try before you buy" shop. In other words:
please choose carefully. Please ensure that the product you have
selected is the right one for the purpose for which you are purchasing
it and is compatible with your existing system before you purchase
from us. It is strongly recommended that you contact the manufacturer
of the product to ascertain that the product will perform the
job you require it for and is compatible with your existing system
and infrastructure. In all cases customers are responsible for
checking the compatibility of product(s) ordered. Please check
the products and compatibility carefully before ordering and/or
opening the product packaging. |
|
15 (b)
At any point of time the maximum liability
of Software Shop Limited towards a buyer will be the value of
the goods ordered. No claims of loss or damage exceeding the original
purchase value of merchandise will be entertained. |
16
You are welcome to pickup your item from
our office. Please note here that we DO NOT hold any stocks. Item
ordered are brought in from our distributors once you place an
order and wish to pick up the item personally from our office.
Otherwise the items are shipped directly from the distributor's
warehouse to you. In general if the item is in stock you can expect
to receive the item within 24 hours (If the couriers dont bungle
up) . Same day delivery is also possible. Please call (09)5702961
to check if same day delivery is possible. Please also note that
advance payment is not required in case of pick ups. You may pay
on delivery. Please provide a valid New Zealand landline number
for all orders. |
17
Prices listed on this website are "an invitation
to treat only " and are subject to change without notice. We add
a small markup on the prices offered by our distributors. A change
in distributor's pricing for any item will mean a change in our
prices too. Prices can also change depending on a competitor's
price for a particular item. Price changes can occur at anytime
without warning or prior notice. PRODUCT PRICES: Cash and Credit
Card prices for products are shown in seperate columns in the
product pages. Cash price applies to: Cheques, Internet Banking
Payment & Cash. Cash price shown includes a 2% cash discount.
There is no cash discount available for credit card payments.
So if you are buying with your credit card you will be paying
more for the same item. We are able to provide cash discount for
cash purchases as we do not have to pay credit card transaction
fees to our banks. There are no such fees for cash, cheque or
internet banking payments. Customer orders will be processed only
after receipt of your payment or proof of payment in a form acceptable
to us. Payment before shipping is a must unless you have a credit
account with us or you are planning to pick up your item from
our office. Please provide a valid landline number in New Zealand
where you can be contacted. If the ordered item is not in stock
with the supplier, we will ship the item as soon as the supplier
brings in new stocks. Due to the nature of the trade we cannot
guarantee any fixed date of shipping as we are dependant on our
suppliers for stocks and supply. Please note we do not offer a
"Cash On Delivery" service where you can pay to the couriers.
Cash on delivery is possible only if you pick up your items from
our office in Auckland. In other cases please pay in advance by
internet banking, cheque, credit card. We provide 2% Discount
if you pay by Cash/Cheque/Internet Banking. The cash price shown
on our website reflects the discounted price. |
18
Items on sale on this website are sourced
from a number of distributors who may or may not have stock of
any particular item at a given point of time. Goods ordered will
be supplied provided that it is in stock with the distributor. |
19
We cannot and do not guarantee the accuracy
of any product information or technical specifications provided
on this website or over the phone. Customers are at all times
responsible for selecting the product(s) they require and are
strongly advised to consult with the manufacturer regarding technical
specifications and product information before purchasing from
us. |
20
Disputes, if any, will have to be resolved
in the Courts situated in Auckland only. |
21
Digital Shop reserves the right to not sell
to individuals or organisations engaged in similar trade or if
the purchase is being made for onselling. Purchases for trading
purposes is allowed only if you are an approved business partner
or where the purchase does not consitute abuse of our terms.
Digital Shop (Software Shop Ltd) at its sole discretion, reserves
the right to refuse to accept or limit the quantity of items in
orders from organisations/individuals which Software Shop Ltd
believes is being purchased for trading purposes. Digital Shop
/ Software Shop Ltd reserves the right to limit the supply of
products to one item only per customer for all orders if the items
are clearance or promotional items, low stock items or priced
very low. In all cases the quantity to be supplied will be determined
by Software Shop Ltd at its sole discretion. Items listed for
sale are subject to the availability of stocks and will last till
stocks are available with our supplier. |
22
The material on this website is for general
informational purposes only. The information is not guaranteed
to be accurate, correct, complete, or current. This includes information
about product description, stock, prices, images etc. Errors and
omissions are expected. |
